FAQs

Depending on where your recipient is located, they may have multiple options for how to receive money including bank transfer, cash pick up, or home delivery.

Your transfer is important to us, so we provide status updates that allow you to easily track your transfer. When you first submit your transfer, you’ll receive a receipt with your reference number. We will send you an update if you make any changes to the transfer, or if it is delayed for any reason.

After the transfer completes, both you and your recipient will receive a notification that the money has arrived.

At any time you can sign into your account and select “Transactions” to view all of your status updates.

Kaahpay works with thousands of trusted partners worldwide to deliver money safely, securely, and on time.

Kaahpay gives their customers low fees and great rates every single day

We work hard to protect your information and to ensure your peace of mind, and have a robust security system to keep you safe around the clock.

  • Our bank-level security uses 256-bit encryption so all the information you send to us remains private and secure. For example, the whole kaahpay.co website (even when you don’t log in), is served via encrypted, secure pages.
  • The servers that we use to store your information are protected both physically and electronically. They are behind a firewall and do not directly connect to the Internet.
  • We are certified PCI-DSS compliant and are highly regulated by government agencies to keep your valuable information safe.

If you encounter an unauthorized charge from kaahpay, please contact us immediately so that we may secure your account and investigate the activity.

When you first register with Kaahpay we limit the amount of money that you can send within a 24-hour period to comply with regulatory requirements. It’s easy to request an increase.

As a licensed money services business, kaahpay and its banking partners are required to comply with government-mandated verification requirements, which include validating customers’ personal information.

For your safety and convenience we will use information that you provide to verify your identity electronically. However, in some cases we may ask for additional documentation, such as your ID, a bank statement, or official piece of mail.

In some cases we may ask about the nature of your remittance. This information gives us a better understanding of who you are sending money to and your reason for using kaahpay. This understanding not only allows us to meet our regulatory obligations, but also, more importantly allows us to continually improve our service to you.

Any information you provide to kaahpay is securely stored in accordance with our privacy policy.